Return & Refund Policy
Returns
We want you to be completely satisfied with your purchase from B-Town Pizza. If you are not satisfied with your order for any reason, please contact us immediately upon receiving your order to discuss your concerns. In general, we accept returns under the following conditions:
Wrong Order: If you receive an incorrect order or if any items are missing from your order, please notify us within [number of days] days of receiving your order. We will arrange for the correct items to be delivered to you as soon as possible at no additional cost.
Quality Concerns: If you have any concerns about the quality of our products, please contact us within [number of days] days of receiving your order. We may request additional information or photos to assess the issue. If the issue is confirmed, we may offer a replacement, store credit, or refund depending on the circumstances.
Refunds
Refunds may be issued under the following circumstances:
Order Cancellation: If you wish to cancel your order before it has been processed or delivered, please contact us as soon as possible. We will do our best to accommodate your request. If the order has already been processed or delivered, we may not be able to issue a refund.
Quality Concerns: If you have received a defective or unsatisfactory product, please contact us within [number of days] days of receiving your order to request a refund. We may require proof of purchase and/or additional information to process the refund.
Unauthorized Charges: If you notice any unauthorized charges on your credit/debit card statement related to your purchase from B-Town Pizza, please contact us immediately. We will investigate the issue and take appropriate action to resolve it.
Exceptions
Please note the following exceptions to our Return and Refund Policy:
Custom Orders: We do not accept returns or offer refunds for custom orders or special requests unless they are defective or damaged upon arrival.
Expired or Perishable Items: We do not accept returns or offer refunds for expired or perishable items unless they were delivered in a compromised condition.
Contact Us
If you have any questions or concerns about this Privacy Policy or our privacy practices, please contact us at:
B-Town Pizza
Brampton, Ontario